working safely, sharing the load, reducing risk

moving the work back into the day

The iBleep system was originally designed as a solution for the ‘Hospital at Night’ (H@N) initiative.

H@N is a team-working model which focuses and enhances the key skills and competencies of different healthcare professionals together with identifiable and visible leadership and corporate accountability.

The concept advocates team-working, the sharing of generic work across specialties and clear communication in order to minimise risk.

The iBleep system has a clear and unique role here as a mature call-filtering tool, where calls are assessed by a recognised leadership facility and assigned to the Out Of Hours (OOH) team according to availability, experience and geographic location.

iBleep demonstrates the principles of QIPP – quality, innovation, productivity and prevention, by focusing on real-time proactive communication, responsibility and accountability for both the patient and the organisation.

Key Features include:

'Amber iBleep Call on Ward 5 - Advice Required'

iBleep captures key information of all work generated.

It is well understood that work generated during the late afternoon is often not being completed and is being left for the OOH period.

Much of this work is for routine prescribing, blood or fluid related work and creates unnecessary backlog for an OOH team. Whilst this work does eventually get completed, it undoubtedly has an impact on patient recovery.

Without isolating this work, an organisation could believe that there is a requirement to sustain a larger OOH team, with additional costs – particularly if Locum medical staffing is employed.

• Call Locking and Lock Alerting
• Unread Call Alerting
• Specialty-based Prioritisation
• Specialty-based EWS Escalation
• Full Call Pathway History
• Ward Handover tools/Medical Handover tools